Shine services continue at all levels

Shine services continue at all levels

UPDATED FOR ALERT LEVEL 2: Shine, and all NZ domestic violence and sexual violence crisis response services, are  operating at Alert Level 2. This means:

You can ring our Helpline for domestic violence information and support for yourself, or advice about helping someone you know, at 0508-744-633. This number is answered 7 days a week, 9am to 11pm. If it is busy, please ring back. Click here to find out more about how we can help you.

NOTE: If there is an emergency, and someone is being hurt or threatened, ring Police on 111. If it's not safe to speak, push 55 on a mobile (or push any number on a landline phone) to be put through to Police.

If you are in Auckland and unsafe at home and you need help immediately, you can come to Shine’s office in Kingsland, Monday to Friday from 9am to 3pm (except stat holidays).  Please note, in the event we go back up to Level 4: If you are questioned by Police about why you are not at home, you can explain that you are going to Shine for help with personal safety issues. This is allowed for under government rules about lockdown, because safety is an essential need, and Shine is providing an essential service.

Refuge/safe house accommodation for women and children escaping domestic violence is still available throughout the country. Ring our Helpline or drop-in to the Shine office (see open times above) for more information.

Other Shine services: Our No Excuses men’s non-violence programme is now being delivered in person at our Shine office. Our Advocacy Services are also being delivered face to face. Our frontline and office staff are using physical distancing, contact tracing, PPE where appropriate, and we are also following the Government's hygiene and cleaning guidelines.  If you have questions about how to access our services, please ring the Helpline.

Go here to read about help and support throughout NZ for family violence on the Government COVID-19 website.

Go here to read more about how to help someone you know.


Other free to call domestic violence helplines:
  • It's Not OK info line: 0800 456 450 - 9am to 11pm every day
  • Women's Refuge crisis line: 0800 733 843 - 24/7
  • Hey Bro helpline: 0800 Hey Bro (439 276) for men who feel they’re going to harm a loved one or whanau member - 24/7

“Staying at the Shine Refuge has been an absolute life changing experience for myself and my daughters. I cannot begin to explain how grateful I am for the enormous amount of help we have received from the ladies at the house.”